Getting Hired – The Expectations of an Adjuster

A common question I get all the time from new, as well as prospective adjusters, is “what is expected of me?”. To be honest, there is no simple answer to this question.  One of the first things I recommend to the individual, is to look deep inside of who they are and what they are capable of doing prior  to making a commitment to this industry. There are so many upsides to this career, however there are a few downsides as well.

What we look for when we hire adjusters is the person that has a “Can Do” attitude.  The old saying “will vs. skill” comes into play, significantly.  If the person brings a positive attitude to the table, is willing to take advice and listen our staff, then they are well on their way to becoming a part of the team. In addition, there are certain requirements that the person must meet:

  • Our adjusters have to be licensed in their home state, if required, or the state in which we assign them claims.
  • They must be current on all of their CE requirements.
  • There is no substitute for the person that has a construction background. There are so many different construction methods and materials out there, making it impossible for a person to learn all of this in a week long course.
  • Understanding how to operate the estimating software is paramount. You simply do not have time to learn this on the storm site. We recommend taking at least the beginner’s course online or in a classroom to get the basic understanding of how the software works.

Be driven, organized, be on time, do what we ask and always do what you say you will do. You’re only as good as your last claim and honesty and integrity is the name of the game.

Randy Allgood ~ Lead Instructor at American Adjuster Academy

________________________________________________________________________________

Related Articles

The Squeaky Wheel – Networking and Relationships

The catastrophe adjusting industry is one primarily based upon networking and relationships. Often times it’s not what you know, but who you know, that enables your career. This fact, as unfortunate or unfair as it may appear, and whether admitted or not, holds true in most business’s. Our industry is no different. In this blog, I am going to offer…

0 comments

‘Tis the Season…

Well the season is upon us to check our list and check it twice. We should be gathering up all of our toys and loading our sleigh. I know, I can hear you now, saying that Allgood’s gone off the deep end. Maybe, I have my climatological seasons out of whack a bit, but my message is clear. Storm season…

0 comments

Every Conference is the Best Conference

Every Fall and Spring, all across the country, Independent Adjusting (IA) firms roll out the red carpet for their existing adjusters as well as new, prospective adjusters in a conference/convention format. Many of these conferences will be held at the IA firms headquarters, local hotels or conference facilities or in some cases, with the larger IA firms at a lavish…

0 comments
Adjuster Salary

So Just How Much $$ Do Adjuster’s Make?

The rumors are true, the adjusting business can be very lucrative for the right person. Before I dive into the financials of the business, I want to offer some thoughts that, in my opinion, far outweigh the financial rewards. Adapt and Do Good One must understand that we are in the people business first and foremost. Many times, adjusters encounter…

0 comments

How to Get Hired as a New Adjuster

After a new adjuster has jumped head first into the sea of adjusting, the ultimate question they ask is, “how do I get hired or deployed?”. My advice would be to do your homework first. The field of catastrophe adjusting is discovered by word of mouth and is typically difficult to get into without knowing someone or without some assistance.…

0 comments
insurance adjuster training

The Do’s and Don’ts Every Adjuster Needs to Know

When trying to decide on a new topic for the blog this week, I sat down and started making a list.  As you can imagine, the list became exhaustive.   One thing that always rings true, is that all storms, storm managers, and adjusters are not created alike. The same can be said with insurance companies and their customers. If all…

0 comments

Five Traits that All Successful Adjusters Possess

I wish I had a dollar for every person that received their adjuster’s license in the mail and immediately called and asked if we had claims for them. I have to laugh a little, but mainly, I feel a sense of responsibility to the industry. Hurricane Andrew of 1992 and the Hurricane outbreaks of 2004 and 2005 were responsible for thousands of…

0 comments

The Difference Between Success and Failure in Claims Adjusting

As I reflect back upon an eventful and educational week at our annual adjuster conference, there were two themes that seemed to be of continual importance to not only our client companies, but which ring true from CSI .  Customer service and consistency in estimates among adjusters appears to be the main issues. Outstanding customer service is what all businesses…

0 comments

Times Have Changed…or Have They?

The insurance industry of claims handling has always boiled down to one thing… SERVICE.  Service is two-fold for the insured and the insurance company.  Simply said, the insured is due the cost to restore themselves to pre loss conditions.  This is also what the insurance company wishes to pay. Thirty years ago, we picked up a copy of loss report from the insurance…

0 comments
adjuster prep

Don’t Leave Home Without These

In analyzing what sets the successful adjusters apart from the adjusters who consistently struggle in the field, we have learned that it basically comes down to three things. Work Ethic and Knowledge There is no substitute for work ethic. The adjuster that is organized and stays on top of his/her claim load, will be successful. This is of paramount importance. We can teach a willing adjuster…

0 comments

Leave a Reply