Getting Hired – The Expectations of an Adjuster

A common question I get all the time from new, as well as prospective adjusters, is “what is expected of me?”. To be honest, there is no simple answer to this question.  One of the first things I recommend to the individual, is to look deep inside of who they are and what they are capable of doing prior  to making a commitment to this industry. There are so many upsides to this career, however there are a few downsides as well.

What we look for when we hire adjusters is the person that has a “Can Do” attitude.  The old saying “will vs. skill” comes into play, significantly.  If the person brings a positive attitude to the table, is willing to take advice and listen our staff, then they are well on their way to becoming a part of the team. In addition, there are certain requirements that the person must meet:

  • Our adjusters have to be licensed in their home state, if required, or the state in which we assign them claims.
  • They must be current on all of their CE requirements.
  • There is no substitute for the person that has a construction background. There are so many different construction methods and materials out there, making it impossible for a person to learn all of this in a week long course.
  • Understanding how to operate the estimating software is paramount. You simply do not have time to learn this on the storm site. We recommend taking at least the beginner’s course online or in a classroom to get the basic understanding of how the software works.

Be driven, organized, be on time, do what we ask and always do what you say you will do. You’re only as good as your last claim and honesty and integrity is the name of the game.

Randy Allgood ~ Lead Instructor at American Adjuster Academy


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